Shipping & Returns

Don’t love your purchase from us? No worries!

You have 14 days from your delivery date to return for a store gift card. Items should only be returned if the item is unworn and in its original condition – if not, we cannot issue the store gift card.

WE DO NOT OFFER REFUNDS UNDER ANY CIRCUMSTANCES.

Return shipping is covered by the customer. Sale items, accessories, bodysuits, intimates & swimwear are all Final Sale and may not be returned under any circumstances – these are yours to keep! 

RETURN ADDRESS:
Velvet Mod
10 W Jennings St
Newburgh, IN 47630

RETURN FAQS

HOW LONG AFTER RECEIVING MY ORDER CAN I MAKE A RETURN? 
You have up to 14 days to return your order after the day it was delivered. If you return your order after the 14 day time period, it will not be accepted.

CAN I EXCHANGE AN ITEM?
We do not offer exchanges online. If you would like to exchange an item, you can return the unwanted item back to us and we will issue you a store gift card to place a new order.

CAN I GET A REFUND? 
We do not offer refunds for unwanted orders. You will, however, receive a gift card via e-mail that you can use at any point to make another purchase!

HAVE YOU RECEIVED MY RETURN? 
Please allow up to 10 business days for your items to be returned back to us. Our Returns Department will send you a confirmation e-mail once your return has been received and processed.

If you have not heard any communication from us after the 10 business day timescale, please contact us at support@shopvelvetmod.com. 

I RECEIVED THE WRONG ITEM, HOW SHOULD I GO ABOUT RETURNING IT?
If you received the wrong item, firstly, we apologize! Email support@shopvelvetmod.com with your order number, incorrect item, and what you are missing from your order. We will take care of you! 

WHAT IS ELIGIBLE FOR RETURN?
The only items NOT ELIGIBLE for return are: accessories, bodysuits, intimates, swimwear, and final sale items.