Shipping & Returns

Don’t love your purchase from us? No worries!

You have 14 days from your delivery date to return for a store gift card. Items should only be returned if the item is unworn and in its original condition – if not, we cannot issue the store gift card.

WE DO NOT OFFER REFUNDS UNDER ANY CIRCUMSTANCES.

Return shipping is covered by the customer. Sale items, accessories, bodysuits, intimates & swimwear are all Final Sale and may not be returned under any circumstances – these are yours to keep! 

RETURN ADDRESS:
Velvet Mod
7201 E. Virginia Street, Suite E, Evansville IN 47715

 

I RECEIVED THE WRONG ITEM, HOW SHOULD I GO ABOUT RETURNING IT?
If you received the wrong item, firstly, we apologize! Email support@shopvelvetmod.com with your order number, incorrect item, and what you are missing from your order. We will take care of you! 

WHAT IS ELIGIBLE FOR RETURN?
The only items NOT ELIGIBLE for return are: accessories, bodysuits, intimates, swimwear, and final sale items.